Customer service phone lines are the seedy underbelly of the under-the-API economy. Every minute you spend on hold waiting to talk to somebody who can help you is time spent in hell on earth. And there’s no exit. Even listening in feels toxic in a second-hand smoke way.
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Yeah they totally do it on purpose to reduce volume. If they wanted to keep you out of hell, they'd offer call backs.
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Newest trick: offer callbacks bit drop the calls
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