Ranting about “broken” systems full of seemingly very dumb people is a sign you’re in a complex system and not dealing well with it because you’re bringing non-complex-systems thinking to your experience. Ranting may help force system to do what you want but it will cost you.
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I’m not telling people to apply complexity thinking. I’m arguing that ranting and hammering at “broken” systems has declining chances of fixing them as you increase complexity
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50% of ranting is an attempt to bully systems into working and sometimes it works. By the oldest mechanism humanity has known: making your problem someone else’s problem by making yourself unpleasant to deal with. Works with customer service interfaces manned by humans .
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