Conversation

One of the problems with PayPal is that there’s really no way to signal professionalism and business-like competence even if you want to. Everybody looks like a shady scammer on PayPal. The thing has a brand identity crisis. Venmo is headed down the same road.
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They shouldve started a separate thing called PayBiz for frictionless + serious corp/small biz payments and made PayPal more fun Instead, they spent a ton going after coupons which were the rage back then. Tough call in hindsight.