Human bureaucracies = justice delayed is justice denied Algorithmic bureaucracies = justice by janky exception handling is justice denied
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You just can't fight it the way you would fight a human bureaucracy. The decision agents don't even have the ability to use room for judgment. Railing against the machine is useless because it is literally a machine. There is no input mode for grievances and righteous indignation
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This mini-rant brought to you courtesy of yet another day of running into an algorithmic brick wall on some paperwork
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The worst part is, in a mixed human machine system, illegibility of what's happening in the machine-owned steps of the interaction process leads to distrust, anger, and confused conflict among the humans, who have a tendency to blame each for balls dropped by machines
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Hmm wonder if this can be turned into a game where say Alexa or Siri type elements are the telephones in a game of telephone. Smart mishearing and transmission instead of obviously corrupted dumb transmission.
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I think the thing that most confuses humans in dealing with automated bureaucracies is that honor and status play no part in the process. Being (or merely acting) offended, insulted or outraged... these are moves that simply don't parse when the counterparty is an algorithm
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I suspect you could build *much* more human-grokkable AIs if you added status/emotion metadata to inputs, and there was a simple model of status/honor/dignity. It's not that complicated. A rules engine that says "If reject_count > 10 and affect = angry, set dignity=fragile"
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A great deal of what humans consider the ineffable "human" touch to decision-making is just the sense of being seen in full, even if the counterparty can't do anything besides commiserate. We need AIs with Real People Personalities like in HHG.
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What triggered your complaint? https://en.wikipedia.org/wiki/Computer_says_no …
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Complicated story, not for twitter sharing
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