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“When an organization attempts to systematically acquire a new management capability at scale — Lean Six Sigma, Lean Startup, Agile/Scrum, analytics, AI... the evolutionary path is described by the Capability Immaturity Model: negligent, obstructive, contemptuous, undermining”
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I lived through these exact examples for 12 years in the insurance industry. Your newsletter should have a trigger warning 😂😭
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Very accurate — uncanny and depressing how accurate. Only one quibble. This was one of my favorite sentences: “Often what something like lean six sigma is best for is creating lean six sigma bureaucracies.” But I disagreed with the next sentence...
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I’d change “Improving quality is a distant second priority if it is pursued at all” to “Improving quality is a distant second outcome if it is achieved at all.” I encountered few Gervais Principle “Sociopaths.” Most were sincere “Clueless” idealists.
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