"The customer is always right" is about design, not being nice. That crazy belief they had was facilitated by the experience that was created for them. Change the experience and you change their beliefs.
-
-
The design of everyday things
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.