"Adoption disequlibrium" is a great term for this. Has also happened at Seattle airport between taxis and rideshare. It is now easier/faster to join the taxi line than the rideshare scrum.
BTW, analyzing this phenom generally is guaranteed viral hit for an aspiring tech blogger twitter.com/antoniogm/stat
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I doubt economists have tackled this since it is a specific operations research type thing when optimum shifts from FIFO queue to random-access then back to FIFO. Too much detail. Reminds of El Farol bar problem though, which is a more abstract example. en.wikipedia.org/wiki/El_Farol_
Nothing fills me with more impotent rage than being stuck in a waze jam on some random side street
Here's a related article, one might be able to find more relevant examples from economics specifically by following citing and cited articles. This stuff falls under dynamic mechanism design, which naturally overlaps with ops research.
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