Most modern institutions are designed to be navigated by individuals but most humans actually navigate institutional landscapes in packs of 2-15. Making institutions ‘impersonal’ is hard because of this unit size impedance mismatch
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Replying to @vgr
What do you mean, “packs”? What are the touch points? “Impersonal” holds. Fewer humans answer CS calls. Fewer people are able to escalate their grievance, &, company CS policy & it’s implementation is what is impersonal. Bureaucracy is impersonal. Human mediation ≠ great CS.
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Replying to @beccanalia @vgr
My interpretation of "pack" in this context is the most central/critical social group each person depends on day-to-day in financial, logistical, and functional aspects. Mostly it's family group, but could incl. roommates, care-givers, co-signers, etc.
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Replying to @MrMeritology @beccanalia
Yep, Russell understood my intent correctly. Any sort of group for which a family is an approximate prototype. Any group that shares logistical goals and constraints to a degree and do some internal role splitting based on that.
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Replying to @vgr @MrMeritology
How does any of that mediate the impersonal nature of bureaucracies? Are you saying that just b/c humans have some sort of support network, there is a mediation of the impersonal nature of bureaucracies? Is this what you’re asserting?
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Replying to @beccanalia @MrMeritology
I'm saying bureaucracies are bad at even "seeing" pack structure, let alone accommodating it when it exists. "Impersonal" tends to get defined as equality of due process at what is effectively the wrong/useless/impractical unit level (individual)
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An example where it kinda works is airplanes allowing families to board together when there is an infant/child and they get into pre-boarding.
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