Most modern institutions are designed to be navigated by individuals but most humans actually navigate institutional landscapes in packs of 2-15. Making institutions ‘impersonal’ is hard because of this unit size impedance mismatch
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Great point about the homeless, whom I've been lazily modeling as isolates. While they are more likely to be isolates than normal, mostly I see them in packs of 3-6 who seem to know each other and rely on each other a bit.
