Most modern institutions are designed to be navigated by individuals but most humans actually navigate institutional landscapes in packs of 2-15. Making institutions ‘impersonal’ is hard because of this unit size impedance mismatch
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How does any of that mediate the impersonal nature of bureaucracies? Are you saying that just b/c humans have some sort of support network, there is a mediation of the impersonal nature of bureaucracies? Is this what you’re asserting?
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I'm saying bureaucracies are bad at even "seeing" pack structure, let alone accommodating it when it exists. "Impersonal" tends to get defined as equality of due process at what is effectively the wrong/useless/impractical unit level (individual)
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