1st one in particular is essential....
I'm going to stop calling them "soft skills." They're foundational skills and are key to having deeply human & safe experiences. Things like:
- Emotional Intelligence
- How to ACTUALLY apologize
- Growth-oriented confrontation
- Mindfulness
- Influencing others
#sundaythoughts
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I don’t know who coined it, but I’ve heard them referred to as “power skills”
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Where I used to work, a lot of technical folks looked down on the level 1 tech. support folks, because they were not highly technical. They thought of level one as a stepping stone to level two. But we had level one folks who stayed there their whole career. (More)
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Because their skills were dealing with customers and making them happy. And as a developer, if I had to deliver bad news to a customer, I *always* went through level one, because they were masterful at delivering the message in a way that was well-received.
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Well said :-) I call them ‘core skills’ in my workshops. (Core skills that we use every hour of every day).
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Love this!
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In My eyes they are strongest skills. High emotional intelligence is smartest.
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Totally agree. “Hard” skills are important but to work in a team, “soft” skills are crucial. I like the term “foundational skills” because that also implies to me that they are transferable between different roles and industries, which “hard” skills wouldn’t be. 1/2
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Since English is my 2nd language, I was very confused when I first heard the term “soft skills.” I’ve looked it up and what I understood was that the term was coined by the US military trying to distinguish between skills involving a machine (hard) and other skills (soft) 2/2
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