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In the last couple of weeks we have identified some issues that may have lead to involuntary subscription cancellations. We have implemented fixes to resolve most instances of these errors. We apologize for any inconvenience or confusion this may have caused.
Sub status and sub streaks HAVE BEEN RESTORED. We’re giving a free month to anyone affected and streamers will still be paid for this free month. If you or your subscribers were affected, you’ll get an email by Friday with details. We're sorry for the error and the delay.
We discovered and fixed an additional batch of mistaken cancellations. Streaks and benefits will be restored and you'll still receive a free month on us! Look out for an email by the end of the week. Thanks to all who reported the error to us!
With some long streaks lost, will anything be done to grant users their streaks back?
Ayyy!! aka telling Xsolla to sort it or lose it ;) nice and thank you <3
do we get the sub back w/ the months as well? I had several LONG term subs cancelled!!
Honestly nice to see you guys take care of business and are open about it no less. Other companies should seriously take a lesson
Cool - thanks for fixing it. But I received ZERO communication from Twitch purchase support when I e-mailed them. Would be nice to receive SOME kind of response when these issues occur.
I had the same issue. Were you forced to answer the same set of questions multiple times?
Also saw a few subs showing an incorrect badge after no lapse in subs. Any chance of these being fixed? Should I tell them to contact support?
Don't bother. I've sent "Support" multiple emails and just get the same automated response and never get an email in return. @TwitchSupport is useless when it comes to emails.
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