@TeamYouTube Our channel is having issues where people can’t subscribe and our videos aren’t going out to the subscription feeds. Please help?
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Replying to @tvpromosdb
We'd like to help. What device are they using? Also, do you have screenshots from your subs? Send more details our way, we'll take a look!
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Replying to @TeamYouTube
Any update on this? Provided a screenshot but no answer after 6+ hours. You should be able to quickly confirm the missing sub button at https://www.youtube.com/user/tvpromosdb/about … (and existing users are not seeing our stuff in their sub feeds either).
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Replying to @tvpromosdb
Just to confirm, it's been how long that subscribe button is missing on your channel page? Also, was your channel reinstated recently? Let us know we'll take a look.
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Replying to @tvpromosdb
Hmm, we've passed this along to our team. You should receive an email with an update soon!
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Thank you, hoping it can get fixed today.
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