@YouTube I cannot download videos. It always says download complete but can never play. I’ve uninstalled and installed the app still the problem persists. Please fix ASAP
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Replying to @turntacles
We'd like to help. What device are you on? Are you seeing any specific error message? Let us know and we'll take a look.
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Replying to @TeamYouTube
iPhone SE. There’s no error message but then while downloading a video, the progress jitters for a while and the download completes but when it is played offline, it doesn’t play
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Replying to @turntacles
Thanks for the info. To confirm, is your device running the latest OS? Also, can you try downloading video from an alternate network and check if it's the same? Keep us posted.
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Replying to @TeamYouTube
Yes I’m using the latest OS. I’ve changed my sim and used three different WiFi networks still the issue persists.
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Replying to @turntacles
Appreciate your efforts. Please get in touch with our Premium Support team who can look into this further. Here's how: https://goo.gl/snaXTE . Hope this gets resolved.
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