1/ An awful lot of computer programs exist to automate communication and record keeping around business processes. This is ok! Cheaper paperclips is are a good thing! Fewer hassles at work is great! A lot of human communication is business processes.
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2/ but computers as business automation are part of what folks fear about computers - you can use a computer to prop up or even create broken and inhumane business cultures. Mary is 35 seconds late for her shift, put it down on her permanent record!
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3/ This fear makes sense. If you need a lot of time clocks and filing cabinets and forms-in-triplicate to mediate a relationship, that might be a bad relationship.
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4/ Nowadays I interact with folks inside of a very large, geographically distributed, highly mechanised organization all the time, and it's usually point to point or in small groups, and it's great and I end up making friends! But I think it took a long time to get to where it is
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5/ It isn't a foregone conclusion that crummy relationships mediated by technology will evolve into good relationships mediated by technology. However, I think that we can continue to create technology that enables and structures good relationships, if we work hard enough. /End
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