1/ An awful lot of computer programs exist to automate communication and record keeping around business processes. This is ok! Cheaper paperclips is are a good thing! Fewer hassles at work is great! A lot of human communication is business processes.
4/ Nowadays I interact with folks inside of a very large, geographically distributed, highly mechanised organization all the time, and it's usually point to point or in small groups, and it's great and I end up making friends! But I think it took a long time to get to where it is
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5/ It isn't a foregone conclusion that crummy relationships mediated by technology will evolve into good relationships mediated by technology. However, I think that we can continue to create technology that enables and structures good relationships, if we work hard enough. /End
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