@YTCreators Hey youtube, I am having a problem where all the HD videos on my channel before a specific date were removed. I can only see them in 360p. Is there any way I can get help with this? We are a small channel but it's footage from 10 years of stand up comedy.
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Replying to @trizephyr
We'd like to look into this for you. Mind sharing the video URLs of the videos you're referring to? Thanks.
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Replying to @TeamYouTube
Sure! Here are a few https://youtu.be/0bCVFhh7DvA https://youtu.be/JnJ7ObxEgdY https://youtu.be/8_c8Syev90U There are a lot more than this (several hundred videos) but these ones exhibit the problem. They were uploaded in HD but no longer available.
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Replying to @trizephyr
Thanks for the info. We see that few of your videos are available in HD. Also, could you try toggling the video privacy settings for the videos in question from public to private/unlisted and vice versa, to see if that makes a difference? Let us know.
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Replying to @TeamYouTube
For context, our channel was deleted by youtube a while back because of some unspecified content-related issue. We never learned what had caused the channel's removal, but it was corrected suddenly after a few weeks. Once it was restored, this problem appeared as well.
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Replying to @trizephyr
Thanks for the context. Checking on this for you, stay tuned.
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Replying to @TeamYouTube
Hey YouTube, i never did hear anything back from this. Were you guys ever able to solve the problem? There is lots of lost footage we would love to recover. Our program is 10 years old.
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Replying to @trizephyr
Looks like our team is still looking into it and we'll update you once we know more. Appreciate your patience in the meantime.
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Replying to @TeamYouTube
Hey Youtube, just wanted to do another check in on the problem we are having. I wondered if it is still in the works? Thanks for your time.
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Replying to @trizephyr
Hi there. Looks like our team is still looking into it. We'll get back to you once we have an update. Appreciate your patience in the meantime.
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Hey Youtube, any update on this issue? It has been 2 months now and I haven't heard anything. I think I have an idea of what went wrong with the system if there is any way to communicate it. Hope to get an answer soon. Thank you.
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