@TeamYouTube We’re currently locked out of our brand’s YouTube account! How can we go about recovering it if we don’t know th associated email? Thank you!
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Replying to @treStiQue
What device are you using? We're happy to help troubleshoot or you can use this step-by-step process: https://goo.gl/MZ4Ss3
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Replying to @TeamYouTube
MAC computer. From what we understand we were locked out when we tried changing the associated email and now we have no idea which email is connected to our account now.
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Replying to @treStiQue
Understood. Can you try using this troubleshooter to see if that helps: https://goo.gl/MZ4Ss3 ?
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Replying to @TeamYouTube
Still does not work—we're prompted to enter a password and we do not know what that is. Our username is trestique.
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Replying to @treStiQue
Hmm, here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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Still no luck—we cannot access the account at all! Is there someone we can be put in touch with that handles brand accounts?
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