We'd like to help! Which device and browser are you using? Can you share screenshots and additional info to help us look in to it? Thanks.
@TeamYouTube I'm trying to upload channel art and get a message that the file is too big. It's 3.8 MB
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Chrome on a Mac. Software is up to date. I’m away from my computer, but I can get screenshot. I also tried from my iPhone X - the YouTube app froze.
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