Thanks for the info. Can you please advise the user to get in touch with us directly? So that we can advise him further with this issue. Keep us posted.
@TeamYouTube I've got someone in my comments telling me they're getting 3 minute long, non-skippable ads. Not only is that MUCH longer than the 15-20 seconds you say they'll be, I never turned that feature on that video, since it's 2 years old. On isn't a problem, 3 minutes is.
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I will try, but so far, they have not as yet even replied to my apology.
End of conversation
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