T-Mobile AustriaVerified account

Bad news for you Käthe, nobody’s security is that good. No, not even yours. It’s not that I say you are 100% getting hacked - what if an employee accesses the database directly?

@Korni22 Excuse me? Do you have any idea how telecommunication companies work? Do you know anything about our systems? But I'm glad you have the time to share your view with us. ^Käthe

Well, I do since I worked for @deutschetelekom, but thanks for asking. 3 years of something that’s called „Ausbildung“ a bit more as contractor.

@Korni22 So, you never worked for us in Austria though. But thank you very much for sharing your opinion. ^Käthe

Thanks for stating that you seemingly haven’t understood what we’re trying to tell you.

@Korni22 Oh, I do get it. I hope you enjoyed my response. ^Käthe

As someone who has worked in the internet security space, this is an abysmal response. I've emailed the CEO of T-Mobile calling attention to this thread, and if these systems are not secured properly I will be cancelling my service.

Brilliant

Poor Kathe.

Despite the snide exchange of comments, I honestly hope they’re ok.

Käthe absolutely didn’t deserve that kind of shitstorm. I’m glad to live in Europe though. A single mistake, no matter how grave, must never cost anyone their job if committed in good faith.https://twitter.com/ojour/status/982644300034007041 …

That's great. Did get a little concerned there that such a 'shitstorm' might have unreasonable (for Käthe) consequences.

Regardless if she was wrong or right, talking to customers in such a manner clearly should get you fired in a PR job.

Just read this and her last 2 tweets: https://twitter.com/tmobileat/status/982204806553980928?s=19 … Like a sulky child.

#fail but I think that customer support is just not informed about their IT infrastructure. I doubt that they really store it in plain text...

Let’s hope for the best.