@YouTube please help as in bale to upload 3GB video file since last week on my channel. I have sent screen shot on email but no response
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Replying to @tims143
We'd like to help. What device are you using to upload the file? Oftentimes problems occur if you're uploading a file in the wrong format. Make sure you’re using a supported file type. Here's more info on YouTube supported file formats: https://goo.gl/yuZJxc
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Replying to @TeamYouTube
I. Using laptop and 4g bandwidth to upload video ... I am using EAGM as my channel name
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Replying to @tims143 @TeamYouTube
Earlier I am using same format but this time I am facing issue
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Replying to @tims143
Thanks for the info. Have you tried uploading it from a different device or a browser? Also, do you see an error message? Share screenshots our way and we'll take a look.
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Replying to @TeamYouTube
Yes I have used IE and also crime but same issue. To avoid heavy traffic I am purposely uploading during night ... This gets stuck in processing ...
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Replying to @tims143
Video processing shouldn't take longer than a few hours at most (and may be longer for higher res formats). How long has yours been showing that it's still processing? Here's a few tips for videos stuck in upload too: https://goo.gl/gH99rS
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Replying to @TeamYouTube
It's showing for more than 5 hours as processing
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Do you have FTP option please share
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