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@ThinkHDI

Smarter Service. Better Business. HDI is the leading events and services organization empowering the technical support and service management industry.

Colorado Springs, CO
thinkhdi.com
Joined May 2009
4,422 Photos and videos Photos and videos

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  1. Pinned Tweet
    Jun 24

    Learn how we are committing to being better allies, lifting our community up, and building on our collective strength to support diversity and inclusion.

    1 retweet 3 likes
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  2. 9 hours ago

    Register today for the HDI "Unlocking Your Workforce Potential: IT Support from Anywhere to Anywhere" To meet and exceed customer expectations, support centers must be increasingly flexible in meeting demand. Tuesday, Sept. 15 at 1 PM ET

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  3. 12 hours ago

    Growth often means internal silos develop, sometimes for good reason.

    culture, ITSM, tech support, service desk
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  4. 12 hours ago

    We're so excited to announce a few of our program highlights and case studies for Service Management World, taking place virtually November 17th & 18th. Registration is free through this Friday!

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  5. 14 hours ago

    Right now we’re seeing just how intrepid the service and support industry really is. It’s the proven expertise and adaptability of our teams that truly make a difference. Share your successes through HDI awards! Submit a nomination today:

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  6. 15 hours ago

    HDI is your Partner in Achieving Customer Excellence We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

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  7. Sep 8

    The Next Generation of Staffing: The Aging Gap latest in the "Next Generation of Staffing" series by Dr Alma Miller. Read it on !

    startup, girls, women
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  8. Sep 8

    Have you gotten your pass to : A Digital Experience yet? Pass prices are FREE until Friday, so now is your chance. Enjoy a robust program, quality content and meaningful connections with your peers Nov. 17-18!

    1 retweet
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  9. Sep 8

    Training Tuesday: Meet Our Instructors Knowledgeable, experienced, interested and responsive.

    1 like
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  10. Sep 8

    Register now for the HDI "Unlocking Your Workforce Potential: IT Support from Anywhere to Anywhere" To meet and exceed customer expectations, support centers must be increasingly flexible in meeting demand. Tuesday, Sept. 15 at 1 PM ET

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  11. Sep 7

    Get on-demand access to the Live recordings! For a limited time, we have every keynote, every session, every expo hall solution…instantly available to you in this convenient recording package. Get access at

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  12. Sep 7

    Happy !

    beach, sandy beach, paradise
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  13. Sep 5

    Saturday is ! Grab your cuppa and learn from our esteemed writers. Today's suggested reading: What’s in Participation? Advice for Service and Support Leaders by Thomas Wilk

    computer, laptop, work place
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  14. Sep 4

    All you and people: If you aren't working this long weekend, ENJOY! If you are working, THANK YOU!

    2 likes
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  15. Sep 4

    The Next Generation of Staffing: The Aging Gap by Dr. Alma Miller

    pedestrians, crossing, road
    2 retweets
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  16. Sep 4

    Knowing a few coding concepts can help you get the best use of your service management platform.

    service management, codeless
    1 retweet 1 like
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  17. Sep 4

    Mastering the Matrix Organization by Deborah Monroe

    matrix, communication, software
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  18. Sep 3

    Many organizations have not yet invested in the tools and expertise needed to achieve lights-out or virtual operations.

    business continuity, remote work
    1 retweet
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  19. Sep 3

    "...part of my leadership journey is surrounding myself with people who have been there, and kind of building my sphere of influence." - on Read excerpts or listen:

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  20. Sep 3

    We’re excited to unveil the official conference program for : A Digital Experience! It includes a variety of educational sessions across 5 learning tracks, as well as several insightful and revealing case studies. See the full program:

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  21. Sep 3

    The Capacity Model: Go Beyond the Daily Schedule

    milk, spilt, white
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