“Captain Train’s Obsession Over Customer Service”https://jo.tl/customer-service …
I know this is true, but it still makes me curious. Does this mean that (1) every feature has one main task in Trello, (2) all related support tickets and tweets are linked there, and (3) after release someone manually responds to all of those?pic.twitter.com/1R3k6LJ5fY
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Captain Train is also the *only* company I know that does this, so I definitely think there is value in another article explaining just this
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1. Yes. A card for each feature. 2. Yes. Trello checklists are very useful for that, because you can see the number of items (in that case, the number of customers who requested the feature) directly from the board.
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3. Yes. It can be several people, depending on the number of customers to ping back — it can be a lot. But we usually let the person who was previously in touch with the customer announce them the good news. :)
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It seems like a boring task but it makes customers so happy that it is actually really awesome. I loved it!

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Thanks, Jonathan! That’s awesome. More companies should do that (and you should write a brief Medium article about the process to encourage people to do it :)
End of conversation
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