Wow, Thalys Business has a pretty bad retention process. Their notification email just dumps you on their general sales page.
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Replying to @thijsniks
I bet I could make Thalys a nice sum of money by just improving this one business retention email
2 replies 1 retweet 0 likes -
Replying to @thijsniks
@thijsniks Hello, could you tell me what kind of email you meant? Did you receive an email concerning a booking you made? Thanks1 reply 0 retweets 0 likes -
Replying to @thalys_en
@thalys_en Not a booking, but about The Pass Business: “Hernieuwing van uw ThePass Business abonnement”1 reply 0 retweets 0 likes -
Replying to @thijsniks
@thijsniks Ok, so you received an email saying that your ThePass Business is about to expire, but the link takes you to the homepage?1 reply 0 retweets 0 likes
Replying to @thalys_en
@thalys_en The link takes me to the general sales page, so I’m 99% sure you’re missing out on sales. Look at any modern SaaS business.
1:18 PM - 23 Oct 2014
from Burgwallen-Nieuwe Zijde, Amsterdam
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