Sonder is a hotel where all staff is remote and they have no local knowledge about which of their rooms are noisy or have windows. They didn’t even try to capture the most basic metis in their centralized system.
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Ditto my experience—Sonder's still feels like an experiment in operations-optimisation, with guests as human guinea pigs. But, their growth and persistent strategy suggest consumers don't mind the trade-offs.
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There is a lot of basic stuff they could fix, which makes me wonder what they are learning from their experiment. On average, guests might just not care indeed.
End of conversation
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