I won’t make too much fun of this, because my previous team did something similar years ago and I’m sure we lost more money than Zipcar on that
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Sounds like the FTC's argument to break up Facebook. "Whoops, we forgot!"
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Yeah, that happens

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I've seen this type of email before. "Hey, we forgot to charge you. Our bad. We'll be resuming charging you going forward." The gall to charge people a lump payment is a new one though.
End of conversation
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