Travelex made an insurance claim app (which I tried because their website is broken), but they didn’t even digitize their claim form
pic.twitter.com/aIsEvcgoWr
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Definitely the case that nobody will get a bonus for making the claims process easier!
Though I bet digitize the form would reduce processing effort on their side and somebody must get a bonus for that
Maybe if they manage to keep it as painful to the users, while reducing their processing costs! 
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