Serious question: Have user researchers done inward-looking studies to determine why user research is so often undervalued and/or misapplied?
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Case Study II & III are now also published as journal papers, probably a little more accessible. Pre-prints are on my Researchgate profile: https://www.researchgate.net/profile/Jasper_Van_Kuijk … Primary take-away: lack of usability is often not a knowledge issue, butte to a lack of priority or design freedom.
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We are now working on a paper based that focuses specifically on knowledge generation (regarding user research) and transfer within teams and organisations, and what can cause that to break down.
End of conversation
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