Google Docs is a great product saddled with a series of rather baffling product decisions, from below to visibility of physical paper page breaks(?!) to comically user-hostile URLs.https://twitter.com/patio11/status/1029650192629256192?s=21 …
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Patrick Collison Retweeted Patrick McKenzie
Google Docs is a great product saddled with a series of rather baffling product decisions, from below to visibility of physical paper page breaks(?!) to comically user-hostile URLs.https://twitter.com/patio11/status/1029650192629256192?s=21 …
Patrick Collison added,
Favorite example remains Google merrily switching your search results to Icelandic (or whatever) when you travel, despite your account and session being profiled, cookied, and tracked seventeen ways to Sunday. The world’s most advanced tracking engine!
But the people at Google are very smart. So I think this mostly just reflects how oddly hard making good software products remains. What feedback loops have we yet to devise? Field is still young…
In my experience, these are all organizational problems. And I assume non-software companies have the same trouble
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