I evangelize SMS 2FA because it prevents large-scale commodity attackers and because token management is the hardest part (and SMS makes someone else do it for you) but it’s not the end of the path and not solely appropriate for people with privileged access.
Sim hijack was the result of them getting into your telecom provider account?
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All you have to do is call them, often, and they'll switch it. Took two tries.
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T-Mobile is, to my knowledge, the only Dutch provider which allows you to set an account password to prevent this. Though unsure if they enforce it…
End of conversation
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