@PrimeVideo please contact
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Antwort an @thetimshow
Hello, Tim! We'd love to help however we can. To clarify, can you please tell us a bit more about what's going on? ^WI
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Antwort an @AmazonHelp
Prime video on my smart tv will not load, other similar apps are
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Antwort an @thetimshow
Have you checked if there is any update available for your Prime Video app or your TV firmware? ^DAS
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Antwort an @AmazonHelp
Just checked, auto update is on so I should have the latest
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Antwort an @thetimshow
Thank you for confirming that your TV firmware and your app are up-to-date. In your TV settings, try to clear the cache for the Prime Video app. If you can't, try to completely uninstall the app and reinstall it. ^DAS
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The app is a basic app on my device & cannot be deleted & at the moment I can’t find the menu to clear the cache
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