Thanks for clarifying. We want to help with both issues, but let's try first with your Apple TV. Have you tried uninstalling and reinstalling the YouTube TV app? Once done, restart the Apple TV. Let us know if that does the trick!
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Replying to @TeamYouTube
I tried both of those earlier and still having the issue. It seems random. Happens on some channels. Not others. But always resolves once I choose a quality setting on my own.
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Replying to @thereal_SNL @TeamYouTube
Looks like I might have figured out the problem. My Apple TV was running an outdated tvOS. Just updated to the current and seems like we’re back in business on the tv front. Now about not being able to connect to chat support...?
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Replying to @thereal_SNL
Thanks for confirming it's working now! We really appreciate your cooperation getting this fixed. As far as not being able to connect with our team, we'd definitely like to help! May we ask what device you're using? Keep us in the loop!
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Replying to @TeamYouTube
It wouldn’t connect to chat via the YouTube TV app on either my iPhone or iPad.
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Replying to @thereal_SNL
Thanks for reaching out. Try uninstalling and reinstalling the app on both iPhone and iPad. Let us know if that works!
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Replying to @TeamYouTube
Still getting a request failed error. See photo.pic.twitter.com/PIlzOmRjlI
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Replying to @thereal_SNL
Thanks for keeping us posted. Have you checked for any updates on the iOS software? If you have any other devices, you can try contacting support through there as well. Let us know how it goes.
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Replying to @TeamYouTube
It lets me connect to support via my laptops browser.
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Replying to @thereal_SNL
That's great! Now you can chat with our agents who are always ready to help. Were you able to check for any updates on the iPad in case you need to contact us on there? Keep us posted!
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Well we still don’t have a resolution as to why I can’t use chat on my Apple devices.
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Replying to @thereal_SNL
This is definitely unusual. We recommend getting in touch with our live support team, they'll be able to look into this issue: https://goo.gl/GfrtpB . Thanks!
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