theodorechao

@theodorechao

Senior User Researcher @ NerdWallet

Joined February 2009

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  1. Retweeted
    19 Sep 2013

    Provide nonverbal feedback to show you’re listening and people will give you more. Otherwise ppl don’t know how much you want to know.

  2. Retweeted
    19 Sep 2013

    Do you think I could get to come to my class to lecture? This is just what I want to say.

  3. Retweeted
    19 Sep 2013

    A field guide transforms questions we want to answer into questions we will ask. Always prep a field guide.

  4. Retweeted
    19 Sep 2013

    Figuring out who you're going to recruit is part of the data. Recruiting and planning recruiting are data.

  5. Retweeted
    19 Sep 2013

    Pain points are something we always find. But the bigger question is why these pain points exist.

  6. Retweeted
    19 Sep 2013

    Because of the inference piece, important to talk to many people and bring more than one interviewer.

  7. Retweeted
    19 Sep 2013

    Direct from : there’s no ideal research report. Now I can stop searching for one :)

  8. 13 Jun 2013

    I am tweeting for the first time in 6 months because of how much I agree with this. via

  9. 20 Sep 2012

    Wow - this is a lot of great information! .

  10. 20 Sep 2012

    Getting ready for a long day of UX stuffs at LeanUX Denver

  11. 16 Nov 2011
  12. 29 Sep 2011

    Sorry to all my followers who only get updates of my contest entries.

  13. 22 Nov 2010

    I love Dropbox because it is a box. http://db.tt/UtgDOwt

  14. 9 Dec 2009

    Today's winners: Philips Sonicare customer service Today's Losers: IBM/Lenovo Thinkpad warranty

  15. 9 Dec 2009

    I was about to buy this shirt http://www.teefury.com/products_images/top-qwitter.jpg But I decided it would be cheaper to come back.

  16. 7 Jun 2009

    8ol

  17. 10 Mar 2009

    tires mounted, fenders rolled, coils ordered, alignment phase #1 complete, but now one tire now leaking air? FMC.

  18. 24 Feb 2009

    fixed my front bumper. 10 minutes work = big smile!

  19. 23 Feb 2009

    i could swear someone yelled my name outside my window. and now... i am awake.

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