The ACSI

@theACSI

The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services.

Ann Arbor, MI
Vrijeme pridruživanja: siječanj 2012.

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  1. Prikvačeni tweet
    28. sij

    Citizen satisfaction with the United States federal government is down for the second straight year, slipping 1.2% to a score of 68.1 out of 100. 🇺🇸🏛️ Learn why in our 2020 Federal Government Report below.

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  2. prije 8 sati

    How has citizen satisfaction with the United States Federal Government changed over the last 20 years? 📉🇺🇸 Since 1999, citizen satisfaction peaked at 72.3/100 in 2006, and bottomed out at 63.9 in 2015. Read more in our Federal Government Report:

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  3. 5. velj

    Wendy’s will start serving breakfast nationwide on March 2. 🍳🥓 We'll be watching to see how the move impacts its customer satisfaction score, which came in at below industry average in our latest Restaurant Report. More:

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  4. 5. velj

    🎙️| Why is citizen satisfaction with the U.S. Federal Government slipping? Our Director of Research, Dr. Forrest Morgeson, shares his insights on Federal Drive Podcast with . Listen below!

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  5. 4. velj

    🚗 Did this year’s car commercials score a touchdown with consumers? From Hyundai’s “Smaht Pahk” to Jeep’s “Groundhog Day” spots, we take a look at whether automakers took full advantage of their multi-million dollar airtime:

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  6. 31. sij

    Cheers, and enjoy the game!

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  7. 31. sij

    Breweries are the highest-rated industry for customer satisfaction that we measure, with an overall score of 84 out of 100. Last year, our Nondurables Report found that consumers prefer craft breweries to larger brewers. 🍻 Full report:

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  8. 31. sij

    Customer satisfaction with televisions has been falling for 3 straight years. Last year, our Household Appliance & Electronics Report found that satisfaction with TVs fell 1.2% to a score of 82 out of 100. Full report:

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  9. 31. sij

    Ice cold beer and big screen TVs are synonymous with the . 🏈 But when it comes to customer satisfaction, it turns out American consumers are more pleased with their beers than they are with their TVs. How much more? Keep reading to find out.

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  10. 29. sij

    MYTH: Citizens are generally more satisfied if their political party is in the White House. FACT: Political parties typically don’t affect citizen satisfaction with the federal government. Why? Read our latest blog post to find out:

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  11. 29. sij

    Happy 10th anniversary to the iPad! 🎉 A decade after Apple first introduced the tablet, the iPad continues to pay off, taking top spot among competitors in our most recent electronics report. Read more below.

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  12. proslijedio/la je Tweet
    18. sij

    "There are only a handful of industries where price or value have a bigger impact on customer satisfaction than quality. Quality tends to be where it's at." -Forrest Morgeson

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  13. 24. sij

    Did you catch our Director of Research, Dr. Forrest Morgeson, on ’ ETF Experience Podcast last week? He joined to talk about measuring customer satisfaction. Listen below!

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  14. 23. sij

    Following a year of significant political strife, how satisfied are U.S. citizens with the federal government? Stay tuned for the answer to that question when we release our 2020 Federal Government Report next week!

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  15. 23. sij

    ICYMI: Did you read our Managing Director David VanAmburg's thoughts on franchising in ? He shares how franchisees can better manage their customers’ satisfaction and experience below.

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  16. 22. sij

    Verizon Fios was one of the higher rated companies for customer satisfaction in our 2019 Telecommunications Report. What will their new pricing plan do to their score? ’s shares his predictions & cites our data below.

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  17. 16. sij

    100 years ago today, the 18th amendment passed, ushering in the Prohibition era. A century later, breweries are the most highly-rated industry we measure for customer satisfaction. We’ll cheers to that! 🍻 Read more below.

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  18. 15. sij

    🎙️| How do we quantify customer satisfaction? Our Director of Research, Dr. Forrest Morgeson, joins for the latest episode of the ETF Experience Podcast to share our approach to measuring how fulfilled customers are. Via .

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  19. proslijedio/la je Tweet
    13. sij

    New episode of The ETF Experience Podcast: Dr. Forrest Morgeson of talks about quantifying customer satisfaction. Listen here:

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  20. 14. sij

    Franchises are in a tricky position when it comes to customer satisfaction, as customers expect a certain experience every time they interact with a brand. Read more from our Managing Director David VanAmburg in .

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