Yes, I close the chat window. Go to help again. Hit contact us, chat again the same window comes up. This is your new lovely chat with a bot. But just the current chat comes back. Closed browser, signed out of amazon. Using Chrome.
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Replying to @tempusfugitive
Are you able to use a different browser? Clearing your cache and cookies may help as well.^MA
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Replying to @tempusfugitive
Have you tried the steps that my colleague ^MA provided you with? ^CY
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Replying to @AmazonHelp
All next you will ask me to reboot my router. You have been useless. A lot of early Amazon customers like me come from tech. Forget I asked for your help. Going a different route.
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Replying to @tempusfugitive
We would like an opportunity to assist. Can you please confirm if you were using the 'Message Us' option, rather than the chat option (https://amzn.to/2ZObn24 )? ^TD
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Replying to @AmazonHelp
The old interface is gone. There is no message us anymore. Just this.pic.twitter.com/RWWUHJnO6m
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Replying to @tempusfugitive
Apologies, have you clicked the link sent by ^TD? If so, what options can you see there? ^JJ
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Replying to @AmazonHelp
Same ones as the graphic I just sentpic.twitter.com/O5Tkn3YAHh
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Replying to @tempusfugitive
Hi Michael, clicking on the 'Continue chat from earlier' will allow you to connect to another associate.^MA
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This is me. Now spending two hours a four dollar item and expecting amazon to do something for all this drama.pic.twitter.com/mdy57hew6L
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