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tempusfugitive's profile
Michael Latham
Michael Latham
Michael Latham
@tempusfugitive

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Michael Latham

@tempusfugitive

I'm a world wanderlust traveller, luv food, wine, working out, and so much more!

Danville, Ca, USA
tempusfugitive.com
Joined March 2007

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    1. Michael Latham‏ @tempusfugitive 1 May 2019

      .@amazon I just had an online chat customer service rep be massively rude to me and left the chat conversation open so I can't start a new on one to complain. Can you inform me how to start a new chat when one is still open and there is no button or help to start a new one.

      1 reply 0 retweets 0 likes
    2. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Hi Michael, I'm sorry to hear about this poor experience, can you tell us a bit more about it without sharing any sensitive info? Have you closed the chat window? ^JJ

      2 replies 0 retweets 0 likes
    3. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      Yes, I close the chat window. Go to help again. Hit contact us, chat again the same window comes up. This is your new lovely chat with a bot. But just the current chat comes back. Closed browser, signed out of amazon. Using Chrome.

      1 reply 0 retweets 0 likes
    4. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Are you able to use a different browser? Clearing your cache and cookies may help as well.^MA

      1 reply 0 retweets 0 likes
    5. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      Thank you have been useless.

      1 reply 0 retweets 0 likes
    6. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Have you tried the steps that my colleague ^MA provided you with? ^CY

      1 reply 0 retweets 0 likes
    7. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      All next you will ask me to reboot my router. You have been useless. A lot of early Amazon customers like me come from tech. Forget I asked for your help. Going a different route.

      1 reply 0 retweets 0 likes
    8. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      We would like an opportunity to assist. Can you please confirm if you were using the 'Message Us' option, rather than the chat option (https://amzn.to/2ZObn24 )? ^TD

      2 replies 0 retweets 0 likes
    9. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      The old interface is gone. There is no message us anymore. Just this.pic.twitter.com/RWWUHJnO6m

      1 reply 0 retweets 0 likes
    10. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Apologies, have you clicked the link sent by ^TD? If so, what options can you see there? ^JJ

      2 replies 0 retweets 0 likes
      Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      Note is says you can start a new chat. How? Not possible. The chat window has no control features. Even tried key chat words like end chat. It's just me floating in chat stuck by a very bad customer rep on purpose.

      1:01 AM - 1 May 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        1. Amazon Help‏Verified account @AmazonHelp 1 May 2019
          Replying to @tempusfugitive

          Apologies Michael. Have you tried reaching out via our call service? This will allow us to look your concerns further. Keep us posted. Thank you. ^TP

          2 replies 0 retweets 0 likes
        2. Michael Latham‏ @tempusfugitive 1 May 2019
          Replying to @AmazonHelp

          I can't hence why I'm using chat. Your rep Siddhesh | Customer Service left me like this because he didn't close out his side. He transferred me into limbo. So your solution is chat is now dead to me for life as a customer? Really.

          1 reply 0 retweets 0 likes
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