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tempusfugitive's profile
Michael Latham
Michael Latham
Michael Latham
@tempusfugitive

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Michael Latham

@tempusfugitive

I'm a world wanderlust traveller, luv food, wine, working out, and so much more!

Danville, Ca, USA
tempusfugitive.com
Joined March 2007

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    1. Michael Latham‏ @tempusfugitive 1 May 2019

      .@amazon I just had an online chat customer service rep be massively rude to me and left the chat conversation open so I can't start a new on one to complain. Can you inform me how to start a new chat when one is still open and there is no button or help to start a new one.

      1 reply 0 retweets 0 likes
    2. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Hi Michael, I'm sorry to hear about this poor experience, can you tell us a bit more about it without sharing any sensitive info? Have you closed the chat window? ^JJ

      2 replies 0 retweets 0 likes
    3. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      Yes, I close the chat window. Go to help again. Hit contact us, chat again the same window comes up. This is your new lovely chat with a bot. But just the current chat comes back. Closed browser, signed out of amazon. Using Chrome.

      1 reply 0 retweets 0 likes
    4. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Are you able to use a different browser? Clearing your cache and cookies may help as well.^MA

      1 reply 0 retweets 0 likes
    5. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      Thank you have been useless.

      1 reply 0 retweets 0 likes
    6. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      Have you tried the steps that my colleague ^MA provided you with? ^CY

      1 reply 0 retweets 0 likes
    7. Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      All next you will ask me to reboot my router. You have been useless. A lot of early Amazon customers like me come from tech. Forget I asked for your help. Going a different route.

      1 reply 0 retweets 0 likes
    8. Amazon Help‏Verified account @AmazonHelp 1 May 2019
      Replying to @tempusfugitive

      We would like an opportunity to assist. Can you please confirm if you were using the 'Message Us' option, rather than the chat option (https://amzn.to/2ZObn24 )? ^TD

      2 replies 0 retweets 0 likes
      Michael Latham‏ @tempusfugitive 1 May 2019
      Replying to @AmazonHelp

      The old interface is gone. There is no message us anymore. Just this.pic.twitter.com/RWWUHJnO6m

      12:54 AM - 1 May 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        1. Amazon Help‏Verified account @AmazonHelp 1 May 2019
          Replying to @tempusfugitive

          Apologies, have you clicked the link sent by ^TD? If so, what options can you see there? ^JJ

          2 replies 0 retweets 0 likes
        2. Michael Latham‏ @tempusfugitive 1 May 2019
          Replying to @AmazonHelp

          Same ones as the graphic I just sentpic.twitter.com/O5Tkn3YAHh

          1 reply 0 retweets 0 likes
        3. Show replies

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