.@amazon I just had an online chat customer service rep be massively rude to me and left the chat conversation open so I can't start a new on one to complain. Can you inform me how to start a new chat when one is still open and there is no button or help to start a new one.
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Have you tried the steps that my colleague ^MA provided you with? ^CY
All next you will ask me to reboot my router. You have been useless. A lot of early Amazon customers like me come from tech. Forget I asked for your help. Going a different route.
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We would like an opportunity to assist. Can you please confirm if you were using the 'Message Us' option, rather than the chat option (https://amzn.to/2ZObn24 )? ^TD
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I am using the chat option. The Message us option is no longer featured. When you open chat Astra now opens a chat window with no options. When I return it only offers to resume chat, not start a new one.
End of conversation
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