(1/7) We @Sequoia_India love SME SaaS and the Cloud communication stack.
We are delighted to partner with and rest of team in their journey of building the communication suite for small businesses.
Conversation
(2/7) Inspired by , has set the bar on customer-centricity, small business owners want to create consistent experiences for their customers across channels — physical and digital. Communication lies at the heart of this aspirational customer experience.
1
1
(3/7) believes it is possible to marry the efficiency of digital and the intimacy of offline communication channels. He wants to arm small businesses with technology to serve their customers with a human touch over digital platforms.
1
(4/7) The flagship product, justcall.io is a contact centre software that helps sales and support people connect with customers. 6,000+ businesses rely on Justcall to communicate with customers, making more than 3 million calls and sending over 4.5 million texts.
Replying to
(5/7) has built and scaled 3 other startups in the past decade. Gaurav’s empathy for small businesses has translated into a maniacal focus on product. This team lives, breathes and dreams products, and we were inspired by their product velocity.
1
(6/7) has built a strong team of missionaries: young, hungry, and full of purpose. SaaS Lab’s healthy business metrics and highly efficient growth signalled a strong market pull. We have rarely come across companies growing so fast at this scale, while being profitable
1
2
(7/7) At Sequoia India, we are big believers of cross-border SaaS companies building for global markets. SaaS Labs is certainly a good ambassador of this trend. Small businesses deserve every bit of technology the world is building.
After all, small is the new big!
3