Paul Haddad

@tapbot_paul that seems like the strangest position to take (theirs not yours). Are they going to sell v5 forever?

@octothorpe and who would buy V5?

@tapbot_paul exactly. And what about all the nagging to upgrade. Doesn’t seem at all well thought out.

@tapbot_paul Every time someone thanks customers for their "loyalty" it feels like they're talking about dogs.

@tapbot_paul It’s interesting they went that route initially. I like how @1Password did it - sync local if you want, add a team optionally.

@tapbot_paul While I’m sure their customers will appreciate these changes, from a business perspective, they should’ve held their ground.

@ddlevine @tapbot_paul How so?

@joshh20 IMO, it shows that Smile wasn’t confident in their decision. This was the second email regarding their position within a week.

@ddlevine @joshh20 It's hard to ignore almost 90%+ negative customer feedback. (my number, not theirs)