Director of Business Development & Growth @PlayAdoptMe. Prev @Hypixel @IGFestUK. note: put something funny yet deeply relatable before saving bio. He/Him 
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I'm in a position where I know the system well enough to not worry, and even if I'd had to, I could have paid it without much trouble. Imagine someone already struggling receiving that letter, adding to their anxiety & putting more time & effort on them.
Read a book by an ex-IRS commissioner called Many Unhappy Returns - talked about how he tried to shift the attitudes of IRS tax collectors from thinking of taxpayers as the enemy, to taxpayers as customers. saved money + improved collection
