I love my job and work hard at it, but there's more to life than work. I just reminded the team that they don't owe players their time + should feel free to mute or block anyone who is being insulting, harassing, rude etc. I block or mute these people + don't think about it 
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We all work really hard to make a huge fun game and the studio to support it. We try to listen to all feedback. But when you send an angry message, for you it's just 1 message - for us it's 10s, 100s, 1000s of messages Think before you type. Criticism is valid, rudeness is not
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It’s also called managing your time
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