I'm being scammed by a disingenuous Bolt (uber-alike) driver who claims I vomited in the back of his cab. Bolt have charged me £95 for the alleged clean-up and the support staff are claiming the driver provided "solid proof" of the mess but it's pure lies. How should I proceed?
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[2] Context: 10 mins into the journey I glance up from my phone and notice we're going in the wrong direction. "Where the hell are we going?" I exclaimed. Check the app and the destination is incorrect despite entering the 1st line address and first 3 characters of the post code!
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[3] "Damn, I'll have to complain to Bolt about this!" I say, referring to some dodgy UX now adding extra distance for he journey costing me more money than it should. The driver instantly got defensive, thinking I intended to complain about him!
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[4] "Good luck with that, you put the address in wrong!" I explained but he was moody with me for the duration of the journey. A few days later I notice I'd been charged £95 for what should have been approximately a £15 trip!
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[5] I call support and they informed me the charge was to clean up the vomit from where I'd been sick! NGL, I kind of rate this malicious little scumbag but a ain't about to let him take my money so easily and frankly I'm kinda shocked at how the support have responded so far!
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If Bolt support refuse to remove the charge after you patiently explains what happened, do a charge back on whatever credit / debit card you used. Call your bank if needed, most credit card websites have pretty obvious charge back route
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