2) Visual aids are massively important to break up the flow of text. 3 paragraphs = disgusting, but one paragraph followed by a screenshot or gif allows for a little mental break and reduces drop-off. Also helps skimmers find their most valuable information
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12) Comms isn't art, it's data transfer. Sure, it can be entertaining or artistic, but its primary purpose is to get something from your head into their head. Everything in the piece should live in service to that
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