All the companies you love grow to be too big. The original founders can't handle the scale so the problems become entrenched into culture. New hires are mega-fans of the brand so they fully buy into the bullshit, and nobody with the power to change things knows how or wants to
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I don't have a solution except stay as small as possible, divest power, aggressively seek out problems, never get defensive when someone offers valid criticisms, and listen. Never stop listening. But listening isn't enough - you need to make it safe for people to talk
2:17 PM - 14 Sep 2018
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