had a ticket once from a difficult customer. Took hours + I was angry they couldnt follow simple instructions. Afterwards they thanked me profusely saying "I'm 90 years old + trying to connect with my grandson through this Minecraft thing he loves." Haven't lost my patience since
all game devs, particularly the ones immersed and surrounded by colleagues, friends, spouses and peers that work in + talk about games constantly, would benefit from doing some customer support tickets or something front facing. Help with humility, empathy, consideration
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