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@shannonnsalter now talking about what you can do when you prioritize user experience and what people need from the justice system. #LSCITC
https://twitter.com/legalaidla/status/1217484485190545413?s=21 …https://twitter.com/LegalAidLA/status/1217484485190545413 …
Technology *by itself* does nothing to increase #AccessToJustice. But when you do the deeper inquiry into why the current requirements and hurdles exist to access the #courts and the justice system - you find that tech can be an important tool in reform. #LSCITC -@shannonsalter
What do people already do online? If you can match the technology to what people are already familiar with, you can dramatically improve usage and usability. @shannonnsalter @CivResTribunal
#ODR #A2J #LSCITC
The #court system is designed around the premise that cases will end up before a judicial officer or tribunal.
But is that what is needed? What if most disputes can & should be resolved earlier? Can the process be simplified from the start? #LSCITC #A2J #ODR @shannonnsalterpic.twitter.com/mPJxhLoTEF
Most popular tool on the CRT is fully drafted letter templates. Many people find writing formal letters and requests intimidating, and this is a really meaningful resource that improves negotiating ability of individuals. #LSCITC #ODR #A2J @shannonnsalter
Designing for lawyers & judges will result in a fundamentally different system than designing for community members & advocates.
Who we start with & prioritize matters. #AccessToJustice
@shannonnsalter #UX #ODR #A2J #LSCITC
Lead with recognition of people's humanity. This can include inquiring about & using someone's preferred pronouns, as well as affirmatively offering accessibility accommodations rather than making folks dig for them. @shannonnsalter
#UX #ODR #A2J #a2jtech #legaltech #LSCITC
Highlighting the importance of staff with customer service training & focus to improve #accesstojustice and high-quality legal information, even before specialized legal knowledge & analysis. Culture before/above tech. #LSCITC @shannonnsalter
#A2J #ODR #intake #legalaid
So much of implementing #LegalTech reform is change management; the #tech itself comes later.
First, be clear about what you want to achieve.
Strategically limit scope to demonstrate possibility & early success.
Focus on community needs and uses.
@shannonnsalter #LSCITC
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