Susan Hash

@susanhash

Freelance B2B writer/journalist. I write & tweet about management & trends. Mostly.

Seattle
linkedin.com/in/susanhash/
Joined April 2009
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  1. 49 minutes ago

    Do your agents require or ? Training & pro Benjamin Gertz compares the two attributes

    1 like
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  2. 4 hours ago

    Apply test-and-learn methodology to improve , insights from expert Bill Durr

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  3. 23 hours ago

    Begin each by celebrating your agent's accomplishments

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  4. Dec 26

    Dealing with irate callers: expert shares tips to prepare your agents

    1 retweet 2 likes
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  5. Dec 26

    ICYMI: Check out our Top 10 posts in 2018

    1 like
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  6. Dec 26

    Expand your program to deliver a consistent - context is everything, says 's Darrin Bird. He recommends analyzing the entire experience as well as captured by channel

    2 likes
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  7. Dec 25

    Does your organization value agents or take a "butts in seats" view? Check the indicators ""

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  8. Dec 25

    Brian Hinton discusses a key sourcing question: Best-of-Breed or Suite?

    1 like
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  9. Dec 24

    Is the agent role valued in your organization? Insights from Jay Minnucci

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  10. Dec 24

    How to ensure agent align with drivers

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  11. Dec 23

    Take a fun approach to & - ideas from 's  

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  12. Dec 23

    Buying : Guidelines for ensuring that the process delivers real business value, from expert Lori Bocklund

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  13. Dec 22

    Jay Minnucci on data: Use complementary tools to reduce bias

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  14. Dec 22

    Agent best practices for driving continuous improvement in the

    1 like
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  15. Dec 21

    Is it time to examine your objective? 4 factors to consider

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  16. Dec 21

    A look at 3 essential roles in project implementation, by Lori Bocklund

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  17. Dec 21

    Provide to improve agent

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  18. Dec 20

    How to accommodate balance in - practical advice from expert

    1 retweet 1 like
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  19. Dec 20

    How to maximize the return on expenses, insights from

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  20. Dec 20

    Don't confuse your strategy by providing channels that customers don't want - 's discusses how to be thoughtful about planning each step in the

    3 retweets 1 like
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