@virginmedia the broadband connection is down since at least 24h, yet the status page keeps telling me there no known issues. How is that possible? That's in NW3.pic.twitter.com/Pv0kZcWc9b
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Thanks, I've called the hotline and unsurprisingly it says TV *and* broadband in my area has issues. Why doesn't the online status page reflect that?
Is there a way to get an estimate for when the works are over? The status page doesn't help with that.pic.twitter.com/ate6kwOyCd
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You can try to log in on your online account as well and run a test there. It will also gives you an update. However., if it's still the same, it's best calling the team to get an update. Haven't they give anything when you spoke with the team? Keep us posted. ^RI
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Thanks, I've found a way to get past the automated reply, and the current estimate is September 16th. I wish Virgin was proactive in communicating serious issues like that, because currently it looks like at least a week of downtime, and yet I had to call to find out.
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